Troubleshooting

Use this page when RoleWorth stops, asks for review, or cannot finish a step.

Magic link does not arrive: check spam, confirm the email address, complete Turnstile if shown, and wait for the rate-limit window before retrying. If you changed browsers, return to the same browser where you requested the link.

Upload fails: keep files under 5MB and use PDF, DOCX, Markdown, or plain text. If a PDF has scanned images instead of selectable text, convert it or paste the resume text manually. If extraction looks wrong, simplify the file and re-upload.

Score looks weak or generic: paste the full posting, add the source URL, include salary/location details if visible, and check whether the source is thin. Profile and Proof Bank data improve Studio materials after the job earns effort; they should not replace a complete posting.

Queue is empty: start with Worth Score for one role or Jobs Ranker for several roles. If you expected a completed ranked run, refresh once, then check whether the run failed, timed out, or requires sign-in.

Checkout or portal fails: verify you are signed in and your browser is not blocking the checkout window. If it fails again, contact support instead of retrying repeatedly.

Application Kit has incorrect claims: remove the claim, update your Proof Bank, and regenerate if needed. Do not approve a kit that describes experience you cannot defend.

Application site needs manual work: save the kit, open the employer form, and complete the final step yourself. Then return to Job Tracking and record what happened.